Skip to main content
All CollectionsOpening your Account Other queries
Why is my Aspire account not accessible?
Why is my Aspire account not accessible?
Updated over a week ago

If you get a screen display like the one below, it means Aspire cannot open an account for your business.

Screenshot 2023-06-01 at 2.33.58 PM

Below are some of the possible reasons why:

  • Your business does not fall under our Acceptable Use Policy. Unfortunately, this usually means that we can not serve clients from your jurisdiction or your industry. We continuously update our policies and payment capabilities, so please watch Aspire's Acceptable Use Policy if you want to know more.​

  • You have not uploaded the required documents. You should have received an email notification if any information or document was missing. If you want to share missing documents, please reply to the email to submit the information and documents.

Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.

Did this answer your question?