This guide explains how to pay your Aspire EOR invoices, the available payment methods, and important considerations to ensure timely salary disbursement for your employees.
How to Pay Your EOR Invoices
Access the Payment Section
Log in to your Aspire account.
Click "Employer of record" in the left navigation bar.
Click "Go to Aspire EOR".
Navigate to the "Finance" tab and click "Pay".
Select Invoices to Pay
Select the invoices to be included in the payment and click "Pay selected".
Filter and select invoices:
Use filters to narrow down: Entity, Contract type, Group, Country, Currency, Invoice due date.
By default, all unpaid invoices are selected for mass payment.
You can deselect all and choose specific invoices individually.
Some invoices may be mandatory to pay if they meet specific criteria (e.g., overdue invoices).
Review Payment Details
Before proceeding, you'll see:
Total amount to be paid
Invoice types included in the payment
Payment statement billing entity (can be changed by clicking the pencil icon if paying for multiple entities)
Note: When selecting invoices in different currencies, the total amount displays in your preferred currency. The actual payment currency will be selected during the payment method step.
Choose Your Payment Method
The payment method used for your last payment will be selected by default. You can click Change Method to select a different option or add a new payment method.
Refer to Deel's article: Supported Payment Methods and Currencies for Payments for the supported payment method.
Note: US Payroll and US Independent Contractor invoices must be paid in USD using local bank transfer methods (ACH or Wire) only.
Complete the Payment
For Bank Transfers (Local/International, Wise, Mercury, Coinbase)
Download your invoice by selecting "Download CSV" or "Download PDF".
Make the transfer from your bank:
Critical: Include the Reference ID when making the transfer.
This ensures your payment is correctly matched to your invoices.
Click Payment completed once you've made the transfer.
For Card or Direct Payments
Follow the on-screen instructions to complete the payment
Payment is processed immediately
Payment Confirmation
Once Aspire confirms receipt of your payment:
Invoice status changes to Paid
You'll receive a payment confirmation
Understanding the Pay Tab
The Pay tab provides comprehensive invoice management beyond just making payments.
View options:
Individual invoices: Simply click on one of the invoices.
Invoices grouped by entities:
Select all of the entities to view the total amount due.
Click one of the entities to view the detailed amount.
Invoices grouped by products:
Select all of the products to view the total amount due.
Click one of the products to view the detailed amount.
Invoices grouped by groups:
Select all of the groups to view the total amount due.
Click one of the groups to view the detailed amount.
Key information displayed
Unpaid invoices
The estimated total of all outstanding invoices
Helps with cash flow planning
Processing payments
All invoices where payment has been initiated
Funds not yet received by Aspire
Useful for tracking payment status
Payment History tab
All paid and cancelled invoice statements
Payment receipt dates
Manual vs. automatic payment indicators
Early payment records (if you paid before the scheduled date)
Troubleshooting Payment Issues
Payment Method On Hold or Unavailable
If your payment method appears as on hold, disabled, or unavailable during the payment flow, Aspire is temporarily unable to process payments using that method. This can happen for one of the reasons below:
Payment Attempt Failed
A payment method may be put on hold if a recent payment failed. Common causes include insufficient funds, bank restrictions, or a rejected direct debit.
What to do next:
Before contacting support, complete these steps:
Pay the failed invoice using a bank transfer - This allows payments to continue while the issue is reviewed.
Contact your bank:
Ask why the debit or payment was rejected
Ensure future direct debits are allowed
Confirm Aspire's ACH Originator IDs are whitelisted with your bank:
ACH Originator IDs: 1800948598 / 4270465600
Prepare required documents:
Bank authorization letter confirming that Stripe is allowed to debit your account
A voided check or a blacked-out bank statement as proof of account ownership
Submit documents to Aspire: Share via chat, email, or existing support ticket
Entity Verification Pending or Incomplete
Your payment method may be unavailable if the legal entity linked to the payment has not been fully verified.
What to do next:
Complete the pending entity verification steps in your Aspire EOR account
For detailed guidance, see the Adding an Entity and Completing the Entity Verification Process article.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.