Should your customer decide to pay the SGD Invoices or Payment Links via Stripe, you’ll see these statuses:
Invoice or Payment Link Status | Description |
| Client completed the payment, but it hasn't settled by Stripe yet.
Hover over the status icon for the expected settlement date. |
| Payment is settled by Stripe. |
| You have refunded the payment back to the customer. |
| Your customer disputed the payment. |
| Your customer won the dispute. |
It’s important to note that the payment will be settled in Stripe. Admin and Finance users may view the transaction details in Stripe from the Aspire account by following the steps below:
On your Aspire dashboard, click "Invoices" or “Payment links” in the left navigation bar (web app) or click "Menu" and choose "Invoices" or “Payment links” (mobile app).
Click an invoice or payment link from the list.
On the details page, click the “Payment” tab and select the payment.
You'll be redirected to your Stripe account to view transactions if you're logged in. Otherwise, you'll need to log in first.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.