Aspire App

Virtual and Physical Cards, Advance Cards, Claims - Billing and Repayments, Receipt Management, Security and Fraud

Managing your Cards & Claims

How to Submit a Claim

How to Pay Claims

How to Review and Submit Claim Payments

Understanding Claims Feature

Learn how to use Aspire’s Claims feature.

Claims

Covers key information applicable to both virtual and physical cards.

Virtual and Physical Cards

Canceling your virtual or physical card is done by Admin and Budget Owners via your Aspire Account.

Guide to Cancelling Aspire Cards

How to review the submitted Aspire card request?

Guide to Merchant Lock for your Card

How to Set or Update the Spending Limit on Aspire Cards

How to Retrieve the META Verification Code for Aspire Card Transactions

What happens if I enter the wrong PIN three times?

Guide to Currency Lock for your Card

Guide to Using Aspire cards

How to reduce the risk of my card information being misused?

Once a card is assigned to a specific user, it can no longer be re-assigned to another.

﻿Can I re-assign active cards from one user to another?

My Aspire card has been charged an additional fee after my original transaction

How to Edit Aspire Card Details?

What is the Maximum Limit I Can Spend on My Cards?

What Are the Card Fees?

How to Freeze a Virtual or Physical Card

There has been a deduction from my Aspire Card, but the payment failed on the merchant's website.

Where is my card refund?

Why is my Aspire card frozen?

My Aspire card has been charged multiple times for the transaction

My Physical Card was Lost or Stolen

The merchant asked for a billing address during checkout. Which address should I use?

Guide to Receiving Cashback Using Aspire Cards

My card transaction failed

How to link the Aspire card with Apple Pay

How to Link Aspire Card with Google Wallet

General Information

How to Replace Aspire Virtual Card

My Aspire Virtual Card is Expiring/Expired

Guide to Creating Aspire Virtual Cards

Guides on creating, managing, and replacing Aspire virtual cards.

Virtual Cards

How to Reset the Physical Card PIN

Guide to Activating Aspire Physical card

My Aspire Physical Card is Expiring/Expired

Guide to Creating Aspire Physical Cards

Guides on ordering, activating, and managing Aspire physical cards.

Physical Cards

Advance Limit for Australia Incorporated Businesses 

Advance Limit

Guide to Activating Aspire Advance Limit

Advance Limit Eligibility & Available Currencies

Advance Limit Account Eligibility and Activation for Australia  Businesses

Eligibility and Application

Guide to using Aspire Advance Limit

Guide to Increasing Aspire Advance Limit

What are the benefits of Aspire Advance Cards?

My Aspire Advance Limit has been frozen or closed down

General Information about Advance Limit Accounts for Australia Businesses 

Guide to Aspire Advance Limit Billing

Guide to Aspire Advance Limit Repayment

Advance Limit Account Billing & Repayment for Australia Businesses 

Billing and Repayments

Users can be notified to add receipts to their transactions by Admins, Finance, and Budget Owners either manually or through automation.

How to send receipt requests on outbound transactions?

Users can either manually or auto-match receipts to transactions!

How to Upload and Match Receipts on Transactions

Upload receipts, match them to transactions, and send receipt requests for outgoing payments.

Receipt Management

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