Understanding Sync Expense Feature
What is the Sync Expenses feature for NetSuite?
The Sync expense for NetSuite is a feature that allows you to sync any money-out transaction directly from Aspire to NetSuite. You will be able to create Spend money transactions on NetSuite, under the "Bank" > "Checks module", including all expense details and attachments.
All you have to now do is reconcile the expense on NetSuite!
Who can use the Sync Expense feature?
Any user who has access to the accounting features, i.e Admins and Finance users can access the Sync expenses feature. However, to set up the connection with NetSuite, you will need an Admin account on NetSuite.
What are the fields that will be synced to NetSuite?
You will be able to review and fill all the fields that you need to create a Spend Money transaction on NetSuite, including the NetSuite expense account, Tax rate, and NetSuite standard classifications, directly from Aspire before you sync a transaction. All values along with the receipts attached to the transaction will be synced with NetSuite.
Will custom fields also sync from Aspire to NetSuite?
Currently, only Standard Fields and Classifications (Department, Location and Class) will be synced between Aspire and NetSuite. In case you have custom fields enabled on your NetSuite account, please make sure to make them non-mandatory or set a default value for the custom fields, before syncing your data from Aspire to NetSuite.
Setting up the Sync Expense to Netsuite
Accessing the Sync expenses workflow
The Sync expenses feature can be accessed from the NetSuite homepage. On your Aspire dashboard, toggle "Accounting" in the left navigation bar and select "Netsuite" (web app). On the mobile app, go to "Menu", choose "Accounting", and then select "Netsuite".
You can set up a mapping between your Aspire categories and your NetSuite chart of accounts on this screen. Once you map a NetSuite account to an Aspire category, any expense in that category will automatically be linked to the mapped NetSuite account.
You can always update the NetSuite account for any individual transaction or update this mapping later.
Mapping NetSuite accounts to Aspire categories
When you first click on the Sync expenses workflow, you will be asked to Map your NetSuite accounts.
You can set up a mapping between your Aspire categories and your NetSuite chart of accounts on this screen. Once you map a NetSuite account to an Aspire category, any expense in that category will automatically be linked to the mapped NetSuite account.
You can always update the NetSuite account for any individual transaction or update this mapping later.
Reviewing details of a transaction
The Sync expenses workflow has two different statuses: Pending Sync, and Synced.
You can switch between these tabs at any time.
Syncing transactions with NetSuite
Once the transactions are in Pending Sync status, you can sync them to NetSuite by clicking on the Sync expense button.
Once a transaction is successfully synced with NetSuite, you can see the transaction in Synced tab. All synced transactions are created under the Bank > Checks module, with all the relevant expense details and attachments.
Frequently Asked Questions
How can I request receipts for expenses that are missing attachments?
For transactions that are missing their attachments, you can use the request receipts feature. You can request receipts from the expense details pane or the Pending review tab by selecting multiple transactions together.
Some of my expenses in Synced status are marked as Updated, what does this mean?
When a user updates the category or attachments for a transaction that was already synced with NetSuite, the transaction will be marked as updated in the Synced tab.
You can review the updated details and update the details on NetSuite if required.
Troubleshooting
Aspire is showing "Connected to NetSuite" but showing "Your accounts cannot be connected"
This could happen when NetSuite takes time in sending us a list of all eligible Accounts that can be connected with Aspire. Please refresh the page and check again. Even then if the error does not go away, please disconnect and start the connection again.
I have successfully followed all the steps, but even then I am getting an error that the connection could not be set
This could happen, if you signed in to your NetSuite account with a non-admin account. So make sure that you sign into NetSuite with an Administrator account to setup the connection
This could also happen if your NetSuite account has reached a limit of creating Access Tokens for integration. If this happens, make sure to delete some unwanted Access Tokens from your NetSuite account by visiting "Setup" > "Users/Roles" > "Access Tokens" > "Edit Token" > "Revoke"
When I synced a transaction, it showed a Sync error in the Pending Sync tab
This happens when some of the required fields by NetSuite are missing on Aspire. Please make sure you have the right details added for Recipient, Tax Rates, and Standard Classification, as per the Subsidiary and Vendor settings on your NetSuite account.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.




