Monthly account statements are automatically sent by email to all Admin and Finance users, but only if certain conditions are met.
Reasons you may not have received a statement
No transactions during the month
Statements are only generated if your account has at least one transaction.
If there were no transactions, a statement would not be sent.
User permission level
Only Admin and Finance users receive automated monthly statements.
Other user roles do not receive these emails.
Email delivery issues
Check your spam or junk folder.
Make sure your registered email address in Aspire is correct and up to date.
High transaction volume
If your account has 20,000 or more transactions, the automated statement generated may time out and fail to process.
As an alternative, you may try exporting your statement for a shorter date range.
If you still require an account statement with more than 20,000 transactions, contact our Support team through the Aspire app and provide the following details:
Aspire account name
Debit account
Date range
Export file type
Include transaction attachment: (Yes/No)
How to confirm if a statement should have been sent
Go to Statements and Exports → Account Statements.
Apply the date filter for the month in question.
If at least one transaction is listed, a monthly statement should have been generated and emailed to you.
What to do if your statement is missing
Export it manually: You can always export the statement yourself from Statements and Exports.
Contact Support: If you believe you should have received a statement but did not, please contact our Support team. They will assist you in investigating and resolving the issue.
When statements are sent
Timing: By the 5th of the following month.
Recipients: All Admin and Finance users linked to the account.
Condition: At least one transaction took place during the month.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.