To ensure auto-reconciliation is successful, the payee must meet certain conditions. Refer to the guide below to understand how payment link auto-reconciliation works for each selected currency.
Payment Link in SGD, USD, EUR, or GBP
Our system will auto-match and mark your invoices and payment link as paid if the transfer is received in your relevant account with the following conditions:
The Payee placed the payment link reference number (e.g. PL-0011) on the transfer reference and
The payee transferred the exact amount shown on the Payment Link.
Note: We have also highlighted this on the Payment Link Portal to remind your customers to place the payment link invoice number on their transfer:
Payment Link in IDR
As long as your client pays the EXACT amount through the payment link gateway, our system will auto-match the transfer and mark your payment link as paid.
Do note that payments made through the payment link gateway will reflect on your account within 24 hours.
Note: Kindly Inform your clients to pay the exact amount reflected on the payment link invoice. Otherwise, their payment will be rejected and refunded to their account.
Questions? Chat with us by clicking on the messenger icon at the bottom right of the screen once you are logged in.