To ensure auto-reconciliation is successful, the payee must meet certain conditions. Refer to the guide below to understand how auto-reconciliation works for each selected currency.
Invoices or Payment Link in SGD, USD, EUR, or GBP
Our system will auto-match and mark your invoice or payment link as paid if the transfer is received in your relevant account, with the following conditions:
The Payee placed the invoice or payment link reference number (e.g. PL-0007) on the transfer reference field and
The Payee transferred the exact amount shown on the invoice or payment link.
Note: We have also highlighted this on the invoice or payment Link portal to remind your customers to place the reference number on their transfer:
Invoices or Payment Link in IDR
As long as your client pays the EXACT amount through the payment link gateway, our system will auto-match the transfer and mark your payment link as paid.
Do note that payments made through the payment link gateway will reflect on your account within 24 hours.
Note: Kindly Inform your clients to pay the exact amount reflected on the payment link invoice. Otherwise, their payment will be rejected and refunded to their account.
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