Email Support: Available 24/7, across all markets.
Chatbot: Available 24/7, every day of the week, across all markets (English, Simplified Chinese, and Traditional Chinese).
Live Human Support (Chat):
Singapore & United States: Available 24/7.
Hong Kong, Australia & Netherlands: Available during business hours only.
Any query requiring further follow-up will be picked up by our human support team once they're back online.
